Shipping policy

Shipping Policy

Last Updated: October 2026

1. Shipping Destinations

HEALCULT ships throughout Germany and to selected European countries.

Our shipping destinations include:

Germany, European Union member states, Switzerland, and the United Kingdom.

The countries currently available for delivery will be displayed during checkout.

2. Estimated Delivery Times

Our estimated delivery times are:

Germany: 1–3 business days
European Union: 3–7 business days
Switzerland: 3–7 business days
United Kingdom: 3–7 business days

If a different delivery timeframe is specified on a product page or during checkout, that timeframe will apply.

Please note that delivery times may vary due to public holidays, carrier delays, or other circumstances beyond our control.

3. Production & Fulfillment

Our products are produced, packaged, and shipped by our trusted production and fulfillment partner, Printegy.

As some of our items are made to order using a print-on-demand process, production and order processing begin after an order has been placed.

This does not affect your statutory consumer rights, including your right of withdrawal.

4. Shipping Costs

Shipping costs vary depending on your delivery destination and order details.

All applicable shipping charges are clearly displayed at checkout before you complete your purchase, allowing you to review the total shipping costs before placing your order.

5. Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation with tracking information, where tracking is available.

Please allow some time for tracking updates to appear in the shipping carrier's system.

6. Shipping Address

Please ensure that your shipping address is complete and accurate when placing your order.

If you notice an error in your shipping details after completing your purchase, please contact us as soon as possible at:

info@healcult.com

We cannot guarantee that shipping details can be changed once your order has entered processing or has been dispatched.

Your statutory rights remain unaffected.

7. International Orders & Customs

Orders shipped outside the European Union, including to Switzerland and the United Kingdom, may be subject to additional customs duties, import taxes, or other charges.

If these charges have not already been collected at checkout, they may be payable by the recipient.

The applicable requirements and charges depend on the destination country and its customs regulations.

8. Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us at:

info@healcult.com

To help us resolve the issue as quickly as possible, please include your order number, a brief description of the issue, and clear photographs of the affected item, if available.

Your statutory warranty rights remain unaffected.